Los Angeles Convention Center Wins Venue Excellence Award
Jul 26, 2016
July 26, 2016 (Los Angeles, CA) – The Los Angeles Convention Center (LACC), professionally managed by AEG Facilities, was awarded the 2016 Venue Excellence Award by the International Association of Venue Managers (IAVM) during the 91st VenueConnect annual conference held in Minneapolis, MN July 23-26, 2016.
The Venue Excellence Award recognizes five IAVM venues of any type within the membership which demonstrate excellence in the management and operation of public assembly venues. In order to win the award, the LACC had to excel in the following areas: Operational Excellence, which includes sales and marketing, customer satisfaction, sustainability, and financial integrity; Teambuilding and Professional Development; Safety and Security; and Service to the Community.
Highlights from the LACC’s submission include reaching milestones in environmental sustainability and enhancing operational efficiencies, safety and security, and customer service while surpassing financial goals. In 2015, the LACC became the largest convention center in the U.S. to achieve LEED©: EB+OM Gold recertification – a monumental accomplishment for a facility of this scale. The LACC is also dedicated to providing first-class service to clients and attendees. In order to align service standards and expectations, all employees, partners, and service contractors complete AEG’s "Encore" Guest Services training. The trainings focus on four major service spotlights: 1). Safety, 2). Smile, 3). Sizzle, and 4). Synergy. To further LACC’s commitment to exceptional customer service, a Guest Services Department was added in 2015 to provide on-site event support. Additional security cameras and a growing security department further augment the safety of all LACC patrons and align with the LACC’s overarching commitment to excellence. Finally, AEG Facilities has successfully saved millions of dollars for the City’s General Fund and has built a multi-million dollar financial reserve in its first 2.5 years of management.
“We are incredibly proud to have won the 2016 Venue Excellence Award and this would not be possible without the unwavering dedication and hard-work of all of our talented employees. Ultimately, our primary goal is to provide an exceptional facility and unparalleled services to our clients and attendees and we are honored to be recognized for our efforts by our industry’s leading organization,” commented Brad Gessner, General Manager of the LA Convention Center and Senior Vice President at AEG Facilities.
Los Angeles Convention Center
About the Los Angeles Convention Center
The Los Angeles Convention Center (LACC) is renowned internationally as a prime site for conventions, trade shows, and exhibitions. Professionally managed by AEG Facilities, the LACC attracts over 2.5 million visitors annually. The facility is an integral economic component to the Southern California area; based on historical averages the total economic impact based on direct and indirect spending is $360 million annually, generating and sustaining over 3,900 local jobs. The LACC also remains an enduring symbol of environmental sustainability and social responsibility, and is proud to be a LEED® Gold certified facility; the venue was recertified on the Gold level in 2015 making the LACC the largest convention center in the U.S. to receive LEED® EB:O+M Gold recertification! For more information, please visit lacclink.com.
About AEG Facilities
AEG, a wholly owned subsidiary of the Anschutz Company, is the leading sports and live entertainment company in the world. AEG Facilities, a stand-alone division of AEG, and its affiliates owns, operates or consults with more than 120 of the industry’s preeminent venues worldwide, across five continents, providing complete venue management, as well as specialized programs in operations, guest services, ticketing, booking, sales and marketing. AEG Facilities also provides resources and access to other AEG-affiliated entities, including AEG Live, one of the largest live music companies in the world, AEG Global Partnerships and AEG Real Estate, as well as such industry leading programs as AEG 1Earth and AEG Encore to support the success of its venues across the globe. The Los Angeles-based organization owns, operates or provides services to the world’s most elite venues, including STAPLES Center and Microsoft Theater (Los Angeles, CA), StubHub Center (Carson, CA), Sprint Center (Kansas City, MO.), Valley View Casino Center (San Diego, CA), KFC Yum! Center (Louisville, KY.), AmericanAirlines Arena (Miami, Fla.), Prudential Center (Newark, N.J.), Barclays Arena (Brooklyn, N.Y.), Target Center (Minneapolis, MN), BBVA Compass Stadium (Houston, TX), Oracle Arena and Oakland Alameda Coliseum (Oakland, CA), CONSOL Energy Center (Pittsburgh, PA), Mercedes-Benz Arena (Shanghai, China), LeSports Center (Beijing, China), The O2 Arena (London, England), Mercedes-Benz Arena (Berlin, Germany), Barclaycard Arena (Hamburg, Germany), SSE Hydro (Glasgow, UK), Itaipava Arena Pernambuco (Recife, Brazil), Qudos Bank Arena (Sydney, Australia), Ülker Sports Arena (Istanbul, Turkey), Ericsson Globe Arena (Stockholm, Sweden), Los Angeles Convention Center (Los Angeles, Calif.), Hawaii Convention Center (Honolulu, HI) and the Oman Convention and Exhibition Center (Muscat, Oman). For more information, please visit aegworldwide.com.